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📦 Shipping & Returns Policy

​🚚Shipping (New Zealand Only)

We currently ship to addresses across New Zealand using NZ Post, including PO Boxes.
International shipping is coming soon—stay tuned!

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🕒Processing Times

  • Ready-made items: Dispatched within 1–2 business days

  • Personalised items (e.g., with custom names): Please allow 3–5 business days before shipping

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📬Delivery Timeframes

  • Once shipped, delivery takes 2–3 business days via NZ Post

  • Rural deliveries may take a little longer

  • We do not ship on weekends or public holidays

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💸Shipping Costs

  • Free shipping on all orders over $140 NZD

  • Orders under $140: Standard shipping fee calculated at checkout

  • Express shipping and local pickup are not available

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🔍Order Tracking

All orders include tracking. You’ll receive your tracking number by email once your order is dispatched.

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🛠️Lost, Damaged, or Delayed Orders

If your item is lost, delayed, or arrives damaged, we’ll assist in submitting a claim with NZ Post:

  • For damage or missing contents, contact NZ Post within 10 days of delivery

  • For non-delivery, claims must be made within 21 days of dispatch

You may need to provide:

  • The tracking number

  • Proof of purchase or value

  • Original packaging and contents (if possible)

 

📌 Important: NZ Post’s compensation is limited and based on the item’s cost price or repair value, not retail value. Full reimbursement may not be guaranteed, especially for handmade or custom products.

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🔁Returned Parcels

If a parcel is returned to us due to:

  • Incorrect or incomplete address

  • Failure to collect

  • Unclaimed deliveries

We will contact you to arrange either:

  • Resending the parcel (shipping cost applies), or

  • A refund for non-personalised items, excluding the original shipping fee

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📌 Personalised/custom items are non-refundable.

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🚫Returns & Refunds Policy

Because each item is handmade and often personalised, we do not accept returns or offer refunds for change of mind.

Please ensure all details—especially spelling for custom names—are correct when placing your order.

If there is an issue with your item (e.g. it arrives damaged or incorrect), please contact us within 7 days of delivery so we can help resolve it.

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📌 All personalised and custom items are non-refundable and non-exchangeable.

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